» Terms & Conditions
We are guarantee the bobblehead is going to look like you. If for any reason you are not happy with the outcome of the product prior to shipment (before we ship your order), you can cancel your order and received full refund.
**100% Worry Free Guarantee is subject to an order with "good front picture(s)". Without a "good" front photo, we can not magically create a bobblehead with a good likeness.
A "good" front picture is defined as clear, and one where the head is NOT turned/tilted in any direction (ie. mug shot). The head must also be eye level with the camera. See samples:
We DO NOT offer Satisfaction Guarantee with Sub-par photos (not mug shot). Cancellation will not be given after the works is begin.
Sub-par photos are ones that have the following:
Blurry.
thumbnail size (too small to see the facial detail)-image must be able to fill 1/4 of the screen
head tilted to the left or right.
head is raised up or looking down.
head not level with the camera.
During Christmas season(Dec-15th to Dec-24th), due to the overload by FEDEX and UPS during holidays, delivery becoming critical, We MAY NOT HAVE TIME TO WAIT FOR CUSTOMER APPROVAL PRIOR TO THE PRODUCT SHIPPING.
A Proof of PICTURE is emailed to customer and we must receive responses within 24hrs, otherwise the proof is considered approved.
BY approving the email picture proof FOR SHIPPING, THE BUYER IS STATING HE/SHE IS SATISFIED WITH THE PRODUCT THEREBY RELEASING GOBOBBLE FROM THE SATISFACTION GUARANTEE.
Due to design and/or the customer's hair style, head size, some body styles may not bobble. (Ex: Baseball bat, golf club, etc.)
Order with 2 weeks or less shipping: Proof may take 1-3 days longer due to time it takes to get response back from customer.
Products being returned for refund must be shipped at your expense and required RMA number or return confirmation. The product must be ship out with tracking number, this is only way we can proved the product is shipped back to us.
If you mail us photos and required photos to be return, you must included a postage pre-paid envelope and we will mail the photos back to you. Once they are mailed, our responsibilities has ended and it is up to the postal office for delivery.
All damages must report to within 3 days after received the bobblehead(s) or deemed to be in good condition.
